Design Of Chatbot Helpdesk For Student Information Services At The IBI Kesatuan Mini Bank Laboratory
Mini Bank Laboratory has used information technology in the form of applications to facilitate learning
activities at the Mini Bank Laboratory. The Chabot application is presented on a website where the helpdesk
service is the first thing users look for when experiencing problems or needing information and assistance with
information. However, Mini Bank Laboratory does not yet have a helpdesk service to provide services to users.
Therefore, a helpdesk chatbot application was created that can answer questions about the use of chatbot
applications in the system. This chatbot uses web technology, algorithms for matching sentence patterns and
forward chaining methods as a reasoning method when the questions given require certain conditions to be
answered. The software development methodology used is the Prototyping method and application testing using
the Black Box method. This research produces a Chatbot Helpdesk application that can help users by answering
questions about using applications in the Chatbot System.
Keywords: helpdesk, chatbot, mini bank laboratory